Intuit is looking for financial planners who would be interested in participating in a research project over the summer, late July through October. We would like you to try out a new product and tell us what you think about it. The product focuses on helping you manage your clients’ portfolios. If this sounds interesting to you please send me an email at marion_vermazen at intuit dot com. Give me your phone number and I will give you a call back to give you more information.
Blink and Teams
I finished reading Blink by Malcolm Gladwell today. It is a thought provoking book and worth reading but I found it some what unsatisfying. I am not sure why. He talks about how powerful first impressions can be but he also talks about how prejudices or adrenaline levels can make snap judgments wrong. It is definitely worth reading if only because it reinforces how powerful the mind can be.
I once had a boss tell me that I should trust my gut more often. He said I often over think things. His advice was good advice. I had lunch with a friend Friday and we were talking about how one of the advantages of getting older is that more and more you feel confident trusting your instincts.
I spent the rest of the day today between doing laundry and cleaning the house reading The Five Dysfunctions of a Team by Patrick Lencioni. It was recommended to me by a friend at Intuit whose opinion I really respect. I started it and finished it today so you know it is an easy read. I’ve always liked team related books and I really enjoyed this one. I think part of why I liked it is that it resonated with me and got me thinking about a still painful management failure I had many years ago. Most of the book is what the author calls a management fable and a key part of the fable is very similar to what happened to me.
I was leading a customer support team that included one very smart, very productive manager who was constantly undermining the team. He wouldn’t address issues he had with another team member head on. Instead he would constantly criticize her behind her back. One of my weaknesses was that I tended to avoid conflict. I should have insisted that he commit to the success of the team. But I didn’t. Instead for months I tried to make us into a team in spite of him. I tried and tried for way too long. Eventually we were faced with a crisis. A significant update to our flagship product shipped with a lot of bugs. Our team failed to rise to the occasion and eventually I was replaced. There were other contributing factors but I think if I had removed the divisive person months earlier we might have regrouped and overcome the problem. I learned a lot from my failure. I still don’t like conflict but I don’t avoid it any more and if I ever have a divisive person on a team again and they don’t want to change I will not keep trying to make the impossible happen. The first two dysfunctions in Lencioni’s team model are absence of trust and avoidance of conflict. I have the scars to prove that they are critical factors.
As I said the Lencioni book is a simple book. Another more complex book about teams that I really like is The Wisdom of Teams by Jon R. Katzenbach and Douglas K. Smith. It has been a while since I read it but I remember that it was very inspiring.
Last night as I was driving home listening to the San Francisco Bay Area’s all jazz station KCSM they were playing all moon related songs. This week the full moon is hanging lower in the sky than any full moon since June 1987, so the moon illusion is extra strong. The moon illusion is about how the moon looks extra big when it is near the horizon. It is all explained here. What is fascinating is that it is all something our eye creates not something a camera sees and no one is really sure what causes it.
Duke and I love admiring the moon so last night just before moonrise we went out to the Hayward shoreline away from the trees and buildings. We went for a walk. When the moon came up it was absolutely amazing. Not only did look big but there was some fog on the horizon so the moon was an amazing orange. Then as it rose it changed to butter yellow and then a creamy white.
I was part of a conversation today about materiality and blogging. One of the participants,
a lawyer, was explaining all the SEC rules concerning disclosure of forward looking
information by public companies and how dangerous blogging can be. Someone else laughingly
said he had heard it said that blogging can destroy a company just be sure it is not ours.
Obviously if a blogger starts talking about things like future product strategy or mergers
and acquisitions it is material information. But where do you draw the line? If you say we
are going to fix this bug in our next release is that material information?
It occurred to me that this is probably a discussion that has happened before. In fact I
would imagine that whenever a public company talks about blogging this comes up. I'm sure
there have been some good posts addressing this question. I'll do a bit of keyword
searching but if anyone is aware of good blogs on this topic please let me know.
Using RSS to integrate a product blog into the product
The QuickBooks Online Edition (QBOE) folks have used RSS to integrate their product blog into the product. Now from within the QBOE product you can see the latest five postings on the blog. I think It is kind of a cool idea.